Customer Loyalty Guaranteed: Create, Lead, Sustain Remarkable Customer Service

Chip R. Bell and John R. Patterson

About...

Amid a wealth of products and services, customers are hearing one message more consistently than ever before: "Your business isn't that important." How are companies sending the message? By giving your customers boring, apathetic, and uninspired service. An organization's commercial success is incumbent upon making customers feel valued. Customer Loyalty Guaranteed shows companies how to awaken the "spirit to serve" in every employee

Reviews and Media

Professional Solutions - October 2007 Click here to view the article Premiere Training Solutions Click here for the article

The Small Business Advocate (national radio)

Other Projects

• Investing 101 Kathy Kristof, Los Angeles Times reporter and nationally syndicated columnist
• The Only Guide to Alternative Investments You'll Ever Need Larry Swedroe
• Investing in Income Properties Kenneth D. Rosen
• Pension Dumping: The Reasons, the Wreckage, the Stakes for Wall Street Fran Hawthorne
• Customer Loyalty Guaranteed: Create, Lead, Sustain Remarkable Customer Service Chip R. Bell and John R. Patterson
• Family: The Compact Among Generations James E. Hughes, Jr.
• Other Titles... Current NPR campaigns
• Love First: A Family's Guide to Intervention Jeff Jay and Debra Jay